Custom Trailers USA
About Us – Our Story
Choosing the right Custom Trailer
Custom Trailers USA has carefully selected manufacturers for their quality, selection, innovation, warranty, longevity, financial standing, reputation, and shared values. We have established relationships with each of these manufacturers, which allows us to have unique arrangements to provide the equipment that best serves the needs of our customers.
These products include: aluminum trailers, stage trailers, BBQ trailers, advertising trailers, concession trailers, enclosed trailers, car haulers, gooseneck trailers, stacker trailers, motorcycle trailers, exhibit trailers, toy haulers, living quarter trailers, equipment trailers, dump trailers, snowmobile trailers, ATV trailers, sport utility trailers, and custom trailers.
SERVICES WE OFFER
Custom Trailers USA is a different kind of dealership. Our services include product selection, trailer design, delivery, modifications, repairs, service, maintenance, accessories, financing, warranty administration, extended warranties, and service contracts.
Here is how other dealers operate: Many dealers have a yard full of trailers on a couple acres. Their goal is to have you take home a trailer from their inventory to reduce holding costs. Other dealers offer “factory direct” – that usually means they operate out of home or a remote location. Truly if they were factory direct they would be the factory. Other dealers buy odd lot inventory, discontinued products, seconds, and then offer these as direct.
Still other dealers offer the absolute lowest price in the world. Really now, if it sounds too good to be true it probably is. Some other dealers represent undercapitalized start-up manufacturers that might offer low prices but often they can’t back up warranties or provide product liability, without compromising materials, methods, specs or a future.
Product selection. Our goal is quite different: We want to help you solve your trailer needs with the very best or exact match to your wants and needs. Here is how we can help you:
- Custom Trailers USA has a dynamic inventory of select trailers at one of three lots. Our inventory is never stale as we turn our inventory 3 to 6 times faster than the industry standard.
- Custom Trailers USA also has access to over 2000 trailers at our preferred manufacturing facilities.
- Custom Trailers USA also has a large inventory in various stages of production, many may meet your exact needs, other trailers might be able to be modified to meet your needs within a few short weeks.
- Custom Trailers USA specializes in designing custom trailers built to various specs, needs or wants. Why compromise your expectations by taking something you don’t want. Get it your way through an expedited custom build-out.
Design Services. As mentioned above, we offer our services to help you plan and build the trailer you want. We have 4 experienced trailer designers who listen to you, understand trailers, have been factory trained, and earnestly desire to assist you in getting the right trailer for the right application.
Did you know that on custom trailer orders by ATC World Class Trailers you will have a set of engineered CAD prints prior to ordering? In the process, we provide a Tow Vehicle Check List and a Car Clearance Spec Sheet so that you can be sure that you can load your car and tow your trailer without any hindrances.
How we sell. Custom Trailers USA is first a brick and mortar business established in 1989. We have expanded within our current facility for 15 years, have a 17 year bank relationship, are an Illinois corporation in good standing, are not aware of any lawsuits or any unresolved complaints at better business bureaus. For years, we were a local and regional business only, until several years ago, when we began selling on the internet through various sites. We are a recognized Top E-Bay Seller with a rating of over 99%. Our customers include local retail purchasers to fortune 500 accounts. Our customers span the continent and several foreign nations. In all our relations, we realize our reputation is worth more than any quick sale. We are here to serve – providing you with a high level of comfort and trust.
Financing Solutions. Custom Trailers USA has a number of convenient financing options to help expedite your trailer purchase. Click on our Financing tab for more information.
Service contracts. Custom Trailers USA also offers service contracts for Toy Haulers, Living Quarter Trailers, RV Trailers, and Mobile Office Trailers.
Warranty Administration. Custom Trailers USA is an authorized dealer for every manufacturer that we represent. In many cases we can promptly handle warranty claims for you. Some components are warranteed directly through the supplier, however in many cases we can also get these claims resolved for you.
The manufacturers that we represent have been found to be fair in handling claims. This is a big reason why we represent these companies and why we do not represent others.
Accessories, Parts, and Service. For 17 years Custom Trailers USA has been in the service business. We have a full service facility, capable of repairing most all trailers from maintenance to repairs to rebuilding and accident repairs, modifications, living quarter installations, trailer hitch installations, wiring, and much more. We also have a full line of parts and accessories in stock which can be picked up in the Chicagoland area or shipped anywhere in the U.S.A. For more information, click on our Parts or Service sections.
Custom Trailers USA in the community. Custom Trailers USA believes in putting back into the community through a variety of methods. We encourage our employees to participate in community affairs and needs. Some of the activities that Custom Trailers USA and its employees have participated include: Financial sponsoring, supporting, mentoring, teaching, coaching in various settings like little league baseball, drug rehabilitation, local and national missions, Boy Scouts, and other civic groups.